jayabetPrivacy Policy

This page describes what we collect when you use jayabet and how we keep that data protected. We at jayabet collect personal information only to operate your account, process deposits and withdrawals, verify your identity, and comply with local regulations. Our commitment is to handle your data transparently and securely.

We understand that privacy matters—especially when you use jayabet to place bets on Liga 1, Piala AFF, or Champions League markets, or when you deposit via DANA, e-wallet, mobile banking, or bank virtual accounts. Our servers process this information under strict safeguards. This policy explains what data we hold, who can access it, and your rights to review or request deletion.

We are jayabet, the platform operator. We are responsible for your data from the moment you register until you close your account or request data removal.

What Data We Collect on jayabet

Account Registration Data

When you register on jayabet, we collect your full name, email address, phone number, and date of birth. We also record your country of residence and the time you created your account. We use this information to verify your identity, send account notifications, and ensure you meet eligibility requirements for our services in your jurisdiction.

Identity Verification Documents

To process your first withdrawal on jayabet, we require identity verification: a government-issued ID (passport, driver's license, or national identity card), a utility bill or bank statement, and a selfie holding your ID. We store these documents securely and use them only to confirm your identity and comply with anti-money-laundering regulations. We do not share these documents with third parties except where required by law.

Payment Data on jayabet

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, date, time, and the payment method identifier. We do not store your full card number, bank account number, or e-wallet password. Payment processing is handled by third-party payment gateways; we receive only a confirmation of deposit success or failure.

Note: We do not store raw payment credentials on jayabet servers. Payment data is encrypted and processed by certified payment providers.

Betting and Account Activity

We record every bet you place on jayabet—including sportsbook wagers on Liga 1 and Piala Indonesia, live-dealer sessions, slot games, and esports markets. We log your login history, IP addresses, browser type, and device information. We use this data to detect fraud, track account usage patterns, and improve our platform security. We also keep records of your account balance, bonus credits, and withdrawal history.

Communications

When you contact jayabet support via in-app chat, email, or phone, we store your messages, attachments, and our responses. We use these records to resolve disputes, answer questions, and improve our support service. You can request deletion of chat logs at any time by contacting our support team.

How We Use and Protect Your Data

Data Use on jayabet

We use your data to operate jayabet: to manage your account, process deposits and withdrawals, settle bets, detect fraud, and comply with anti-money-laundering and tax regulations. We may also use anonymised data (data that cannot identify you) to improve our platform, analyse betting trends, and enhance game offerings. We do not sell or rent your personal information to third parties for marketing purposes.

Third-Party Processors

Our jayabet servers may be hosted outside your jurisdiction—typically in secure data centres in Southeast Asia or Europe. We use third-party payment processors (for DANA, e-wallet, mobile banking deposits), email providers (for account notifications), and analytics services (to track platform performance). These processors are bound by confidentiality agreements and must comply with data protection standards. We do not share your betting history or account balance with these providers unless required to process a transaction or comply with law.

On jayabet, your data is encrypted, logged, and stored on secure servers. We do not share it with advertisers or third-party game studios without your explicit consent.

jayabet Data Protection Team

Security Measures

We encrypt all data in transit (using HTTPS) and at rest (using industry-standard encryption). We limit access to your data to jayabet employees and contractors who have a legitimate business reason. Our servers are protected by firewalls, intrusion detection, and regular security audits. We do not guarantee absolute security—no online system is non-specific info protected—but we maintain standards consistent with financial services platforms.

Cookies and Tracking

We use cookies on jayabet to remember your login status, language preference, and betting history. We do not use cookies to track you across other websites. Third-party analytics services (such as Google Analytics) may place cookies on your device to help us understand how users navigate jayabet. You can disable cookies in your browser settings; this may limit some jayabet features.

Data Retention

We retain your account data for as long as your account is active. After you close your jayabet account, we keep your data for a minimum of 5 years to comply with anti-money-laundering and tax obligations. After this period, we delete or anonymise your information unless local law requires us to retain it longer. If you request data deletion before 5 years, we will comply where legally permitted.

Your Rights

You have the right to request a copy of all personal data we hold about you. You may also request correction of inaccurate data, deletion of data no longer needed, and a restriction on how we use your information. To exercise these rights, contact jayabet support with your account number and a description of your request. We will respond within 10 business days.

Policy Changes

We may update this privacy policy from time to time. We will notify you of significant changes via email or an in-app notice. Your continued use of jayabet after changes are posted constitutes acceptance of the updated policy. This policy was last updated as noted at the foot of this page.

For questions about this privacy policy or to request access to your jayabet data, contact our support team via in-app chat (English and Indonesian available). We respond to data requests within 10 business days. jayabet is committed to protecting your privacy while operating a transparent, account-based platform where services are available only where local law permits.